How it works

Receive, swab, return.

We offer a variety of shipping options and all of our delivery options include priority shipping back to the lab.

DX Group

Order before 3pm for next-day delivery (Mon-Sat) by DX Group who will notify you to confirm delivery time. Return your sample by dropping it off at your local DX Group depot, for next day delivery to the lab. Once the sample is received, you’ll have your results within 24 hours. 

Note - for orders placed between 3pm on a Friday and 11am on a Saturday, deliveries will be made on the following Monday. For orders placed between 11am on Saturday and 3pm on Monday, deliveries will be made on the following Tuesday.

Opening times of DX depots may vary, so please check before you set off. Due to Covid-19, some depots require you to book an appointment to make a drop-off.

If you are unable to travel to a DX Group depot, you can send the test back at your own cost via a Royal Mail priority postbox to the address below:

Oncologica UK,

Suite 2 Newham Building

Chesterford Research Park

CB10 1XL

Place your completed sample in the enclosed biohazard bag and then place inside a suitable envelope. We recommend that you use Tracked 24 or Special Delivery and take note of the tracking number.

Priority Courier

Order before 6pm for next-day delivery by our courier partner, who will send an email to confirm delivery/pick-up time.  Upon arrival, the courier will hand over your kit and wait for you to take your sample and then return it to the lab on the same day for an expedited turnaround. Once the sample is received, you’ll have your results within 24 hours. 

If you are not able to take the test whilst the courier waits, you can send the test back at your own convenience via Royal Mail to the address below:

Oncologica UK,

Suite 2 Newham Building

Chesterford Research Park

CB10 1XL

Place your completed sample in the enclosed biohazard bag and then place inside suitable packaging. We recommend that you use Tracked 24 or Special Delivery services and take note of the tracking number.

Note - if we deliver your test and you are unable to take it at that time, we cannot arrange another courier to collect your sample.

Practitioner Visit

Request an at-home appointment and a member of our customer support team will be in touch to notify you of the available time slots for your desired date. The practitioner will arrive in full PPE and, after swabbing you, they will return your sample to the lab on the same day for an expedited turnaround. Once the sample is received, you’ll have your results within 24 hours.

Royal Mail

Order before 3pm for next-day delivery (Mon-Sat) using Royal Mail Special Delivery. Your kit includes a pre-paid Tracked 24 return envelope and can be posted in a priority post box. Once the sample reaches the lab, you’ll have your results back within 24 hours.