When should I get my test?

If you’re travelling to a country that needs a negative Covid-19 result, use our calculator below to find out when you need to order your test.

Travel calculator

Our travel calculator will let you know when you need to order your test, to get your results in good time before your flight. It will not tell you when to take your test.

The maximum number of hours/days prior to your flight you need to have taken your test by varies by airline or travel destination.Please check with them directly before booking your test to confirm the correct time frame and it is your responsibility to take the test within this time frame.

Qured accepts no responsibility or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a travel certificate.

Check directly with your airline or travel destination before booking your test to check the timeframe required. Qured accepts no responsibility or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a travel certificate.

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FAQs


To work out when you need to order your test from Qured, to get your results in good time before your flight, you can use our 'travel calculator'. Click here to use the calculator.

Please note that our calculator cannot tell you when to take your test. This varies by airline and destination, so it is your responsibility to check the maximum number of hours/days prior to your flight you need to have taken your test by, for it to be accepted. Once the airline has confirmed this, the test needs to be taken at the earliest date that can be stated on the results and returned to the lab immediately thereafter, so that we can get your results to you in good time. You are responsible for taking your test within the correct time frame and Qured will not provide any advice relating to these timings.

Qured accepts no responsibility or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a travel certificate.

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Results usually take 36-48 hours after the test is received at the lab. Our team works 7 days a week and will send the certificate and results as soon as they are received.

Results will be sent via encrypted email from our Protonmail server. Please check your spam folder before contacting the Qured team for your results.

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You will receive a PDF of the results which will include the patient name, date of test, DOB and results from the test taken and confirmation that the lab is UKAS accredited.

For an additional £20, we can provide a medical certificate signed by a Qured GP. This will state the date you took the sample and the date the results were released by our lab partner.

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We offer two delivery options for the PCR test.

PCR test with Royal Mail with PDF lab results (arriving next day, if ordered before 3pm) £129. You will need to return via next day tracked mail.

PCR test with Courier with PDF lab results (within M25 next day), if ordered before 6pm £158.

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Unfortunately neither we nor our lab partner are able to accept tests delivered by hand. Please make sure that you book in plenty of time to return your test and receive your results.

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Our laboratory guarantees you will receive your results within 48 hours of them receiving your sample. If it is close to that time and you have not received your results, please email support@qured.com and they will assist. 

Please note that results will be delayed if you do not follow the instructions that are supplied with the test, such as not taking a valid sample or not providing correct information.

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Yes, our results are UKAS verified and can be accepted internationally.

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We have included a pre-paid return envelope to send the test back to our diagnostic partner. 

If returning your sample by post, please make sure the postal tracking label has been affixed to the front of the return envelope and that you have taken note of your postal tracking number.

Please note that your sample can only be posted in a Royal Mail priority post box in the UK.

To find your closest Royal Mail priority post box, please visit https://www.royalmail.com/services-near-you or use the Royal Mail app, see https://www.royalmail.com/downloadapp

Please do not use any other Royal Mail post box as your sample may not reach the laboratory in time to process.

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If you cancel your test within 2 hours of ordering, we will process a full refund.

If you have already received your test but no longer wish to use it, we can offer a refund on receipt of the unused kit and return envelope, less a 25% administration fee.

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Occasionally our lab will return a void or inconclusive result. This may mean that the swab was not performed correctly, or that there was a 'borderline' reading, which may happen at the earliest or late stages of infection. If you require retesting for either reason, we will offer you a discounted rate, but no refunds will be offered.

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Our patients say it best

Hear what some of our thousands of happy patients have to say

Thanks for the great service on the Covid-19 test. It was back within two days. Our initial appointments and follow up calls were timely, and professional. All in all a great service thank you.

Jo

Excellent service. I got a phone call within an hour of making an appointment online and I had a courier at my home the following morning with a test kit.

Chanjarit

Qured, London's best private doctors delivered to your door