Frequently asked questions

Qured allows patients to book affordable face-to-face appointments with highly experienced doctors, physiotherapists and healthcare professionals. All of these appointments can be at a location of their choosing. Check out our How It Works page for more information.
MEDICAL: Qured treats minor ailments. For chronic disease monitoring please see your GP. For accidents and emergencies, please see your GP or local A&E department. PHYSIOTHERAPY: Qured physiotherapists can help you get back to your optimal movement and function with expert guidance and manual treatments. We cover a wide range of conditions from neck pain and sports injuries to tendonitis and chronic pain.
A practitioner can visit you at either your home, hotel or place of work. We recommend that the appointment takes place in a private area where you feel comfortable.
Qured practitioners are made up of local physiotherapists, community GPs, GP registrars, hospital doctors and advanced nurse practitioners. All of our practitioners have at least three years’ experience post-registration and specialise in a range of medical specialties.
No, you do not have to de-register from your GPs list to use Qured. You will still be able to access your regular GP services in the normal way and Qured will communicate with them as appropriate to ensure continuity of care.
You can download the Qured healthcare app free from the Apple and Android App Stores. The app is available for iOS 8.0 or later, compatible with iPhone, iPad and iPod Touch, and Android 4.0 or later. Alternatively you can book a physiotherapy or medical appointment online.
Qured appointments are available between 8am-midnight, seven days a week. Currently we operate across most of Greater London, but will soon be expanding. We aim to have a practitioner to your door within two hours.
We make every effort to ensure a practitioner will arrive at your door within a two hour window. However, there are rare circumstances outside our control where demand exceeds practitioner supply, and therefore the waiting time may exceed two hours. Please allow more time for private physiotherapy appointments as this requires more apparatus.
MEDICAL: Appointments are 20 minutes long. Within that time you can have multiple ailments seen to, to make the most of your time with the practitioner. If you need a longer appointment, extra time is also available – just speak to your practitioner. PHYSIOTHERAPY: The initial consultation is 60 minutes long. Thereafter appointments will last either 30 minutes or 45 minutes, depending on the condition and as advised by the physiotherapist in the initial consultation.
Qured membership allows patients to access unlimited doctor appointments, 7 days a week, via the Qured app. Additional extras are also included, such as written scripts, referrals and sick notes. Annual and monthly packages are available. Please note: a fair usage policy applies to all membership packages.
DOCTOR: Prices vary depending on, and whether it is a weekday, weekend or public holiday. Priority Appointment (within 2 hours) Weekday: £120 Weekend: £150 Bank Holiday: £180. Scheduled or Same Day appointment Weekday: £90 Weekend: £120 Bank Holiday: £150. Ancillary Charges: Prescription: £10 Referral: £25 Sick Note: £20. If you have a membership package, the cost of the consultation is included in the package, as well as all ancillaries. PHYSIOTHERAPY: A 60 minute initial consultation costs £100 during working hours. During the weekend and on weekday evenings, the initial consultation costs £120. Follow up consultations range between £60 and £100 depending on the time of day and the length of consultation.
Appointments are available on demand, and the practitioner can be with you as soon as 30 minutes after booking on the app or online. Qured practitioners will notify you when they are on their way so you know when to expect them. You are also able to book treatment in advance - up to 48 hours beforehand.
Unfortunately, we are unable to treat pregnant women.
If you require emergency treatment, please call 999 or 111 or attend your local Accident and Emergency department. We do not treat emergency conditions.
If, after you have been assessed in person by one of our practitioners, they decide that you need to go to A&E, you will be directed in the appropriate fashion. If the practitioner speaks to you on the telephone first, and directs you to A&E before seeing you, you will be refunded.
Your notes will be stored on our encrypted servers, using industry-leading security protocols. We will also send a copy of your appointment notes by email, so you can share them with your local GP or physiotherapist.
Qured practitioners cannot currently give medication during an appointment, but they can prescribe medications once you have been assessed. You can take the prescription to your local pharmacy or have it delivered to your door. Please note: we cannot issue prescription notes during phone consultations, we can only prescribe during face-to-face appointments.
Yes, however we do not prescribe controlled drugs: this includes sleeping pills, benzodiazepines and some opiate-based painkillers. You will be given a paper prescription, which you can take to your local pharmacy. We can also arrange to have your prescription delivered to your home. Please note: we cannot issue prescription notes during phone consultations, we can only prescribe during face-to-face appointments.
Yes – in most cases this will incur an additional cost of approximately £20-30, including the price of the medication. The service will take between one and four hours, with medication delivery scheduled during the day.
MEDICAL: Qured practitioners cannot currently accept co-payment from private health insurance plans, but we plan to add this service in due course. PHYSIOTHERAPY: Qured is partnered with certain insurance companies. Please email us at hello@qured.com for more information.
Qured provides cost-effective private appointments for when you really need them. Qured also provides private prescriptions. In some cases this can work out cheaper than a NHS prescription, though not always.
Yes, once you have been assessed your Qured practitioner can organise a referral to a private care provider but not the NHS. If you would like your local GP to be involved in ongoing care following the referral, please let your Qured practitioner have your GP details. This will ensure that your GP knows that you have been referred; and that after your appointment with the specialist, the GP will receive a letter about their findings. If you do not want your GP to know you are being referred, we will direct the specialist to liaise with you directly. Qured does not provide ongoing care following the referral, therefore we strongly advise that you have a GP in place following your referral. A referral letter is charged at an additional £25.
Once you have been seen by a specialist, any ongoing care required will occur between your specialist and you, and your GP if you so wish. Qured does not currently provide integrated ongoing care following the referral.
Qured practitioners can issue sick/fit to work notes if deemed necessary. This will incur a small fee on the Pay As You Go price, but is included in your membership package price.
Payment is made seamlessly by credit card, debit card or Apple Pay, through the Qured app or online. You will receive a receipt via email for your reference.
If you cancel the appointment within 10 minutes of booking, then you will not be charged. If you cancel more than 10 minutes after booking, you will be charged 50% of the appointment fee. If you are on a membership package and cancel more than 10 minutes after booking, this will equate to 0.5 of an appointment from your usage.
To cancel a membership, please email hello@qured.com with your name, address and email address and we will process within 2 working days. Please note, you must notify us within 7 working days of the next payment being taken, otherwise you will incur the following payment. Please note: there is an initial 3 month minimum term on a monthly membership.
We do not treat people for emergencies, chronic disease management or those requiring opiate based painkillers, benzodiazepines or sleeping pills. We also cannot treat conditions relating to pregnancy.