Help centre

FAQs

Covid-19 testing from the healthcare experts. We deliver personal and convenient care, to help you live your healthiest life

We have been market leaders in private Covid-19 testing since the start of the pandemic and are now testing thousands of patients a day, so you can be sure that you are in the best possible hands.

Was this information useful?
Yes
No
Need more help? Contact us.
Fit-to-Fly tests for departures from the UK

Most countries now require proof of a negative Covid-19 test for entry.  Please check your destination country requirements for the type of test required and the time window during which you need to take it before departure:

  • PCR: Negative PCR tests are widely accepted. After checking your destination country's requirements, use our travel calculator to determine when you should order your test. 

  • Antigen Test: The USA and a number of other countries also accept a negative Covid-19 rapid antigen test for entry. These lateral flow tests (LFDs) are faster and less expensive than PCR tests.  If you are travelling to the USA or have confirmed that your destination country accepts LFDs, book your test delivery and video consultation in the required time window before travelling.  

All countries: Pre-departure testing for arrivals to the UK

Wherever you’re travelling from, you must take a Covid-19 test before starting your journey to the UK. Order your test kit before you travel, and we will ship it to you in the UK so that you can take it abroad with you. We are not able to ship the test kit to you abroad.  

We’ll send you a link to schedule your video consultation with a Qured Health Advisor. You should book your video call as early as possible and before your travel to the UK  to ensure that you get the slot you want, but make sure the call is scheduled no earlier than 72 hours before starting your journey.

Green country Day 2 testing for arrivals to the UK

In addition to the pre-departure test, arrivals to the UK from green listed countries must take a PCR test on or before Day 2 after their arrival. There is no need to quarantine unless you test positive. 

Order your test before you travel to the UK, as you will need to present proof of this booking on your passenger locator form before you depart to the UK and also on entry. Your arrival date is Day 0.

Amber country Day 2 testing for arrivals to the UK

In addition to the pre-departure test, arrivals to the UK from amber listed countries are required to quarantine for 10 days and take PCR tests on or before Day 2 and on or after Day 8 of arrival. These tests must be purchased as a bundle, even if you opt for Test to Release. 

Order your tests before you travel to the UK, as you will need to present proof of this booking on your passenger locator form before you depart to the UK and also on entry. Your arrival date is Day 0.

Test to Release - optional Day 5 test

If you’re arriving from an amber listed country, you can opt into the Test to Release scheme to cut your 10-day quarantine. You will need to take a PCR test 5 full days after your arrival and, on receiving a negative result, you will be able to leave self-isolation early. 

You should order it before you start your return journey to the UK as you'll need to enter the test information on your passenger locator form. If you decide to take part in the scheme after you have arrived, you will need to complete another passenger locator form. Your arrival date is Day 0. Even if you opt into Test to Release, you’ll still need to take your Day 8 test.

Red list country testing for arrivals to the UK

At present, Qured does not offer testing for arrivals to the UK from red listed countries.

Was this information useful?
Yes
No
Need more help? Contact us.

For Fit to Fly and Diagnostic PCR tests: You can choose between Royal Mail or our priority courier service if you're within the M25. Postal and courier orders are dispatched on the same day when ordered before 1:30pm and 6pm, respectively.

For Day 2 and Day 8 tests: For Day 2 tests, your kit will be dispatched for arrival on or before Day 2. For Day 2 and Day 8 tests, your first kit will be dispatched for arrival on or before Day 2 and your second on Day 8.

For Day 5/Test to Release tests: For Day 5/Test to Release tests, your kit will be dispatched for arrival on Day 5.

You can find out everything you need to know about the delivery and return of kits here.

For Lateral Flow Pre-departure/Rapid Tests: Lateral flow tests do not need to be returned to a lab, you will send us a photo of your test, and we will process and verify the results for you.

Was this information useful?
Yes
No
Need more help? Contact us.

Our partner laboratory processes and returns PCR test results within 24-48 hours of checking in the sample. We'll notify you when they're ready to view in your account. You can log in here.

For LFD tests, we’ll verify your results within an hour of taking your test via video call.

Was this information useful?
Yes
No
Need more help? Contact us.

Yes, if you are within the M25 we offer an at-home visit from a trained practitioner to administer your Covid-19 PCR test, at an additional cost. Simply choose this service as a delivery option when booking.

If you have booked a lateral flow test with Qured, including for returning to the UK, or Fit to Fly to USA and other countries accepting LFDs, you will take the test under the supervision of a Health Advisor via video call.

Was this information useful?
Yes
No
Need more help? Contact us.

VeriFLY is used by British Airways, American Airlines and others to speed up the test documentation verification process at check-in. We will send you a link along with your results, so you can easily upload them into the VeriFLY app.

Was this information useful?
Yes
No
Need more help? Contact us.

For Covid-19 tests, please see our terms and conditions. Courier bookings may be cancelled up to 16:30 the day before delivery.  If you have ordered tests for Day 2 and Day 8 international arrivals, you may cancel your test bundle up to the day before your scheduled arrival date.  If you ordered Day 5 Test to Release, you may cancel your test up to two days before your test date, or 3 days after your arrival date.  You may cancel your order by contacting us by phone or, if phone is not available, email.  All other postal orders for next day delivery are final and may not be cancelled.

After the times outlined above, we will not offer any refunds or cancellations, however, you can of course retain your test kit for future use. If using a kit more than a month after ordering, please email support@qured.com to check if there have been any changes to the process.

We take no responsibility and offer no refunds for failures or delays in delivery of the test kits to you or your return of test kits to the lab, if caused by any service provider we have contracted for delivery including, but not limited to, Royal Mail or Gophr couriers.

If you have returned your sample to the lab for a PCR test, but a result has not been produced within the times listed below since the sample's point of arrival at the lab, you are entitled to the following refund:

  • For results received more than 48 hours after receipt by the lab, a refund of 50%;

  • For results received more than 72 hours after receipt by the lab, a refund of 100%.

Was this information useful?
Yes
No
Need more help? Contact us.

Qured accepts no responsibility or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a travel certificate.

Was this information useful?
Yes
No
Need more help? Contact us.

Although the overwhelming majority of our orders process perfectly, we are only human and we accept that sometimes issues arise which may give you cause to make a complaint. Whether it be a delayed order, an issue with the delivery company or you feel you’ve not been given the service you expect, we will always try to ensure that any issues are dealt with promptly. If you wish to make a complaint, please refer to our complaints policy and email us at support@qured.com, and we will respond as soon as possible. 

Was this information useful?
Yes
No
Need more help? Contact us.

It is possible for PCR tests to remain positive for sometime after Covid-19 infection. Anyone who has previously received a positive test result for Covid-19 should only be re-tested within a 90-day period if they develop any new symptoms of Covid-19.

Was this information useful?
Yes
No
Need more help? Contact us.