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Covid-19 testing from the healthcare experts. We deliver personal and convenient care, to help you live your healthiest life

We have been market leaders in private Covid-19 testing since the start of the pandemic and are now testing thousands of patients a day, so you can be sure that you are in the best possible hands.

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For Covid-19 tests, please see our terms and conditions. Courier bookings may be cancelled up to 16:30 the day before delivery.  If you have ordered tests for Day 2 and Day 8 international arrivals, you may cancel your test bundle up to the day before your scheduled arrival date.  If you ordered Day 5 Test to Release, you may cancel your test up to two days before your test date, or 3 days after your arrival date.  You may cancel your order by contacting us by phone or, if phone is not available, email.  All other postal orders for next day delivery are final and may not be cancelled.

After the times outlined above, we will not offer any refunds or cancellations, however, you can of course retain your test kit for future use. If using a kit more than a month after ordering, please email support@qured.com to check if there have been any changes to the process.

We take no responsibility and offer no refunds for failures or delays in delivery of the test kits to you or your return of test kits to the lab, if caused by any service provider we have contracted for delivery including, but not limited to, Royal Mail or Gophr couriers.

If you have returned your sample to the lab for a PCR test, but a result has not been produced within the times listed below since the sample's point of arrival at the lab, you are entitled to the following refund:

  • For results received more than 24 hours after receipt by the lab a refund of 25%;

  • For results received more than 48 hours after receipt by the lab, a refund of 50%;

  • For results received more than 72 hours after receipt by the lab, a refund of 100%.

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Qured accepts no responsibility or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a travel certificate.

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Although the overwhelming majority of our orders process perfectly, we are only human and we accept that sometimes issues arise which may give you cause to make a complaint. Whether it be a delayed order, an issue with the delivery company or you feel you’ve not been given the service you expect, we will always try to ensure that any issues are dealt with promptly. If you wish to make a complaint, please refer to our complaints policy and email us at support@qured.com, and we will respond as soon as possible. 

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It is possible for PCR tests to remain positive for sometime after Covid-19 infection. Anyone who has previously received a positive test result for Covid-19 should only be re-tested within a 90-day period if they develop any new symptoms of Covid-19.

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